HAVE YOU ALREADY COMPLETED YOUR ENROLLMENT? PLEASE READ:
Your digital card will be accessible HERE within a few days after your first ACH debit. Your physical cards will arrive by the end of the month. If you need help immediately with Eligibility, please call 1-800-425-9374. Choose option 1 for ‘Vault Member’ and Option 1 again for Claims/Benefits/Eligibility.
If you are seeking information on your ACH debit, please call 1-800-425-9374. Choose Option 1 for ‘Vault Member’ and Option 2 for Billing/Payments.
The help line is open 1-800-425-9374 8 am – 8 pm EST M-F.